Had problems over and over trying to access the app.
Great app
Had trouble with the app from the beginning. Trying to sign in for hours, and it keeps telling me system error, try again in a few minutes. Not to mention the bank itself. I waited over two weeks for a debit card, when it arrived, it was already restricted pending residence verification. My money is mine what does it matter where I live, you're not probation officers. Had to wait all weekend to go in person, waste time and gas, to use my money via debit. Bunch of sucks.
Update: 04/21/22 Quick View feature has not worked for several weeks. Just opens to a white blank screen. Did the Uninstall restart, reinstall and still OUICKVIEW not working. It's now worse...now the quick view line is missing from the sign in page!
Trash
easy to understand
4/27/22: another app fubar. Chat bot icon now covers last icon onbottom row of function buttons. Is their no testing before a new release? Who needs the damn chat bot. There isn't an efficient way to exit the app. I couldn't use it to pay my car loan. Garbage, garbage, garbage. Months later they've updated the app and still no efficient way to close the app. Signing in is also a pain now too. I just get a white screen with their logo after signing in.
System outages constantly.
I just think Key Bank is a good home town Bank, I feel comfortable with them handling my money
Not actually real time synced up with the account. long delays. frequently down for maintenance